Privacy Policy

1. Introduction

Phoenix Custom Homes Builder ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website phoenixcustomhomesbuilder.com or engage with our custom home building services in Phoenix, Arizona, and surrounding areas.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Submit a consultation request through our contact form
• Sign up for our newsletter or marketing communications
• Request information about our custom home building services
• Communicate with us via phone, email, or in person
• Apply for financing or provide information for project proposals

The personal information we collect may include:

• Full name
• Email address
• Phone number
• Mailing address
• Property location and lot information
• Budget range and timeline preferences
• Design preferences and project details
• Financial information (when applying for financing)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visit
• Geographic location data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide custom home building consultations, design services, project estimates, and construction services
• Communication: To respond to inquiries, schedule appointments, and provide updates about your project
• Marketing: To send newsletters, promotional materials, and information about our services (with your consent)
• Project Management: To coordinate with subcontractors, suppliers, and design professionals on your custom home project
• Legal Compliance: To comply with Arizona construction licensing requirements, building codes, and contractual obligations
• Business Operations: To improve our website, services, and customer experience
• Analytics: To understand how visitors use our website and optimize our digital presence

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business, including:

• Architectural and design firms
• Engineering consultants
• Licensed subcontractors (electricians, plumbers, HVAC specialists, etc.)
• Material suppliers and vendors
• Financial institutions for loan processing
• Title companies and real estate professionals
• Website hosting and email service providers
• Marketing and analytics platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Arizona Registrar of Contractors inquiries
• Building department permit applications
• HOA architectural review submissions

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Analyze website traffic and performance
• Deliver targeted advertising on third-party platforms

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments
• Employee confidentiality agreements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related information is typically retained for:

• Active projects: Duration of construction plus warranty period
• Completed projects: Minimum of 7 years for tax and legal compliance
• Marketing communications: Until you unsubscribe or request deletion
• Financial records: Per IRS and Arizona state requirements

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram, LinkedIn, Pinterest)
• Partner websites and suppliers
• Industry associations and licensing boards
• Houzz, BuildZoom, or other contractor directories

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

We do not sell personal information to third parties.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. The "Effective Date" at the top of this page indicates when the policy was last revised. We encourage you to review this Privacy Policy periodically.

Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• Update to the effective date

13. Contact Information

14. Consent

By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.